Privacy Policy

This Privacy Policy ("Policy") describes how zv77 ("we", "us", "the Operator", "the Platform") collects, uses, stores and protects the personal data of individuals ("you", "User", "Player") who access or use the website at https://zv77.cam and any associated services, features or applications.

zv77 takes the privacy of its users seriously. This Policy has been prepared to give you a clear and transparent account of our data-processing practices so that you can make informed decisions about your use of the Platform. By registering an account or otherwise using the Platform, you acknowledge that you have read and understood this Policy.

This Policy should be read alongside our Terms & Conditions, which govern the overall relationship between you and zv77. In the event of a conflict between this Policy and the Terms & Conditions, the Terms & Conditions shall prevail except where this Policy grants you additional data-protection rights.

For the purposes of this Policy, the following definitions apply:

• "Personal Data" means any information that directly or indirectly identifies a natural person, including name, email address, date of birth, IP address, payment details and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, adaptation, retrieval, consultation, use, disclosure, erasure or destruction.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data — in this case, zv77.
• "Data Processor" means a third-party entity that processes Personal Data on behalf of the Data Controller under a formal data-processing agreement.
• "Cookies" means small text files placed on your device by the Platform's web server to facilitate session management, analytics and personalisation.
• "KYC" means Know Your Customer — the identity, age and address verification process required to comply with the Operator's licensing and AML obligations.
• "AML" means Anti-Money Laundering — the framework of policies, procedures and controls designed to prevent financial crime.

zv77 collects Personal Data across several categories, depending on the stage of your interaction with the Platform:

We do not collect sensitive categories of personal data (such as health information, political opinions or religious beliefs) unless you voluntarily disclose such information to our support team in the context of a responsible-gambling request.

We collect your Personal Data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC, making a deposit or withdrawal, contacting customer support, or participating in a promotion.
• Automated technologies: Technical and Usage Data collected automatically through cookies, server logs and analytics tools when you access the Platform.
• Third-party sources: Identity and fraud-screening data received from KYC verification providers, payment processors and fraud-prevention services where we use such providers to validate the information you have supplied.
• Public sources: Publicly available information used to supplement KYC checks, such as sanctions lists or adverse media databases, in accordance with our AML obligations.

zv77 processes your Personal Data on the following legal bases:

• Contractual necessity: Processing required to provide the services described in our Terms & Conditions, including account management, bet settlement and withdrawal processing.
• Legal obligation: Processing required to comply with applicable licensing conditions, KYC requirements, AML regulations and responsible-gambling mandates imposed by our licensing authority.
• Legitimate interests: Processing necessary for fraud prevention, platform security, product improvement and the detection of prohibited conduct, where such interests are not overridden by your fundamental rights.
• Consent: Where we send you marketing communications or deploy non-essential cookies, we do so on the basis of your consent, which you may withdraw at any time.

zv77 uses your Personal Data for the following purposes:

• Creating and managing your Account, verifying your identity and age, and maintaining account security.
• Processing deposits, withdrawals and bet settlements, including currency conversion where applicable.
• Conducting KYC and AML checks, including identity verification and screening against sanctions and watchlists.
• Detecting, investigating and preventing fraud, money laundering, bonus abuse and other prohibited conduct.
• Administering responsible-gambling tools including deposit limits, loss limits, session timers and self-exclusion requests.
• Providing customer support and responding to your queries and complaints.
• Sending service-related communications, such as account confirmations, security alerts and policy update notices.
• Sending promotional communications where you have opted in, including offers related to cricket, PSL, T20 betting markets, live casino and other features of the Platform.
• Analysing usage patterns to improve the Platform's performance, design and product offerings.
• Complying with reporting obligations to our licensing authority and any other applicable regulatory requirement.

zv77 does not sell, rent or trade your Personal Data to third parties for their own marketing purposes. We may share your data in the following circumstances:

• Service providers and Data Processors: Third-party vendors who assist in operating the Platform, including KYC verification providers, payment processors, fraud-screening services, cloud hosting providers, customer support platforms and analytics providers. All such processors are bound by data-processing agreements that restrict their use of your data to specified purposes.
• Licensing authorities: Our applicable licensing authority may require access to player data, transaction records or audit logs as part of its regulatory oversight function. Disclosure in this context is a legal obligation.
• Law enforcement and legal proceedings: Where required by a court order, subpoena or other lawful demand from a competent authority, or where disclosure is necessary to protect the rights, property or safety of zv77, its users or the public.
• Corporate restructuring: In the event of a merger, acquisition, sale of assets or other corporate transaction involving zv77, Personal Data may be transferred to the successor entity, subject to equivalent privacy protections.

We require all third parties to maintain the confidentiality of your data and to process it only in accordance with our instructions and applicable data-protection standards.

zv77 operates as an internationally licensed platform and your Personal Data may be transferred to, and processed in, countries other than your country of residence, including the jurisdiction in which the Operator holds its gaming licence. These countries may have data-protection laws that differ from those of your home jurisdiction.

Where such transfers occur, zv77 takes appropriate steps to ensure that your Personal Data receives an equivalent level of protection, including by implementing contractual safeguards with the relevant processors or by relying on recognised transfer mechanisms under applicable data-protection frameworks.

zv77 retains your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law or our licensing conditions. The following indicative retention periods apply:

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

zv77 uses cookies and similar tracking technologies on the Platform for the following purposes:

• Strictly necessary cookies: Required for the Platform to function correctly, including session authentication, security tokens and load-balancing. These cannot be disabled without affecting core platform functionality.
• Performance and analytics cookies: Used to collect anonymised or aggregated data about how users interact with the Platform, helping us identify areas for improvement.
• Functional cookies: Store your preferences such as language, display settings and responsible-gambling tool configurations.
• Marketing cookies: Used only where you have provided consent to receive personalised promotional communications. You may withdraw this consent at any time through your account settings.

You can control the use of non-essential cookies through your browser settings. Please note that disabling certain cookies may affect your ability to use some features of the Platform. zv77 does not use cookies to track your activity on third-party websites unrelated to our services.

Subject to applicable law and any overriding legal obligations on our part, you have the following rights in relation to your Personal Data held by zv77:

• Right of access: You may request a copy of the Personal Data we hold about you, along with information about how it is being processed.
• Right to rectification: You may request that we correct inaccurate or incomplete Personal Data. For minor corrections such as email address or contact number, you can update these directly in your account settings.
• Right to erasure: You may request the deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restriction: You may request that we restrict the processing of your Personal Data in certain circumstances, such as where you contest the accuracy of the data.
• Right to data portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request that your Personal Data be provided to you in a structured, commonly used format.
• Right to object: You may object to processing based on legitimate interests, including profiling for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

Please note that certain rights may be limited where compliance would conflict with our legal obligations, for example where retention of data is mandatory under AML or licensing regulations.

The Platform is strictly intended for adults aged 18 and above, or the higher minimum age required by the operator/license jurisdiction. zv77 does not knowingly collect Personal Data from persons under the age of 18. If we discover that Personal Data has been provided by or on behalf of a minor, we will immediately suspend the associated account, delete the data and take any additional steps required by our licensing conditions.

If you are a parent or guardian and believe that a minor in your care has provided Personal Data to zv77, please contact us immediately at [email protected] so that we can investigate and take the appropriate action.

zv77 implements a range of technical and organisational measures to protect your Personal Data against unauthorised access, accidental loss, alteration or disclosure. These include:

• SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption at rest for sensitive stored data, including KYC documents and financial records.
• Role-based access controls limiting employee access to Personal Data on a strict need-to-know basis.
• Regular security audits, vulnerability assessments and penetration testing of Platform infrastructure.
• Multi-factor authentication options for user accounts and mandatory two-factor authentication for internal administrative access.
• Incident response procedures for the rapid detection, containment and notification of data breaches, in accordance with our licensing obligations.

Despite these measures, no digital platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights, zv77 will notify affected users and the relevant authorities within the timeframes required by applicable law.

You are responsible for maintaining the confidentiality of your own account credentials. Do not share your password with anyone and contact support immediately if you suspect your account has been compromised.

The Platform may, from time to time, contain references to third-party services such as payment processors or gaming software providers. These third parties operate their own privacy policies and data-processing practices, over which zv77 has no control. We are not responsible for the content, security or privacy practices of any third-party service.

Where a third-party service provider processes your data on our behalf — for example, a KYC verification provider or a payment processing gateway — such processing is governed by a data-processing agreement that restricts the provider to processing your data only for the specific purposes we have authorised.

zv77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data-processing practices, applicable law or our licensing obligations. When a material change is made, we will update the "Last Reviewed" date at the top of this page and, where practicable, notify registered users via their registered email address.

Your continued use of the Platform following the publication of an amended Policy constitutes your acceptance of the changes. We recommend reviewing this page periodically, particularly before making a deposit or before providing updated personal information.

If you have any questions, concerns or requests relating to this Privacy Policy or to the way zv77 processes your Personal Data, please contact our support team through the following channel:

For questions specifically relating to responsible gambling, deposit limits, loss limits or self-exclusion, please visit our Responsible Gambling page.