zv77 is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and the rights you hold over your own data.
All data transmitted between your device and zv77's servers is protected by SSL/TLS encryption. Stored data is secured using industry-standard encryption protocols to prevent unauthorised access.
You have the right to access, correct, and — subject to legal retention requirements — request deletion of your personal data. Submit a request to our support team and we will respond within the timeframe required by applicable law.
zv77 does not sell your personal data to third parties. Data is shared only with trusted service providers, licensing authorities, and payment processors where strictly necessary to operate the platform.
Data collection and processing practices are designed to comply with the requirements of zv77's applicable international licensing obligations, including KYC, AML and player-protection mandates.
We use cookies only for session management, analytics and performance purposes. You can adjust your browser settings to limit cookie acceptance, though some platform features may be affected.
Data-related queries — including access requests, correction requests and complaints — can be directed to our support team at [email protected]. We aim to respond promptly and transparently.
This Privacy Policy ("Policy") describes how zv77 ("we", "us", "the Operator", "the Platform") collects, uses, stores and protects the personal data of individuals ("you", "User", "Player") who access or use the website at https://zv77.cam and any associated services, features or applications.
zv77 takes the privacy of its users seriously. This Policy has been prepared to give you a clear and transparent account of our data-processing practices so that you can make informed decisions about your use of the Platform. By registering an account or otherwise using the Platform, you acknowledge that you have read and understood this Policy.
This Policy should be read alongside our Terms & Conditions, which govern the overall relationship between you and zv77. In the event of a conflict between this Policy and the Terms & Conditions, the Terms & Conditions shall prevail except where this Policy grants you additional data-protection rights.
For the purposes of this Policy, the following definitions apply:
zv77 collects Personal Data across several categories, depending on the stage of your interaction with the Platform:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government ID number | Registration & KYC |
| Contact Data | Email address, mobile number, city of residence | Registration |
| Financial Data | Deposit/withdrawal amounts, payment method details, transaction history | Cashier transactions |
| KYC Documents | Passport, national ID card, utility bill, bank statement | KYC verification |
| Technical Data | IP address, browser type, device model, operating system | Automatic — on access |
| Usage Data | Pages visited, games played, bet history, session duration | Automatic — during session |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | When you contact support |
| Marketing Preferences | Opted-in promotional channels, bonus participation history | Account settings |
We do not collect sensitive categories of personal data (such as health information, political opinions or religious beliefs) unless you voluntarily disclose such information to our support team in the context of a responsible-gambling request.
We collect your Personal Data through the following means:
zv77 processes your Personal Data on the following legal bases:
zv77 uses your Personal Data for the following purposes:
zv77 does not sell, rent or trade your Personal Data to third parties for their own marketing purposes. We may share your data in the following circumstances:
We require all third parties to maintain the confidentiality of your data and to process it only in accordance with our instructions and applicable data-protection standards.
zv77 operates as an internationally licensed platform and your Personal Data may be transferred to, and processed in, countries other than your country of residence, including the jurisdiction in which the Operator holds its gaming licence. These countries may have data-protection laws that differ from those of your home jurisdiction.
Where such transfers occur, zv77 takes appropriate steps to ensure that your Personal Data receives an equivalent level of protection, including by implementing contractual safeguards with the relevant processors or by relying on recognised transfer mechanisms under applicable data-protection frameworks.
zv77 retains your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law or our licensing conditions. The following indicative retention periods apply:
| Data Category | Indicative Retention Period | Basis |
|---|---|---|
| Account and identity data | Duration of account + 5 years post-closure | Licensing & AML obligation |
| KYC documents | Duration of account + 5 years post-closure | Licensing & AML obligation |
| Transaction records | Duration of account + 5 years post-closure | Licensing & AML obligation |
| Customer support records | 3 years from last interaction | Legitimate interest |
| Marketing preferences | Until consent is withdrawn | Consent |
| Technical & usage logs | Up to 12 months | Legitimate interest |
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.
zv77 uses cookies and similar tracking technologies on the Platform for the following purposes:
You can control the use of non-essential cookies through your browser settings. Please note that disabling certain cookies may affect your ability to use some features of the Platform. zv77 does not use cookies to track your activity on third-party websites unrelated to our services.
Subject to applicable law and any overriding legal obligations on our part, you have the following rights in relation to your Personal Data held by zv77:
Please note that certain rights may be limited where compliance would conflict with our legal obligations, for example where retention of data is mandatory under AML or licensing regulations.
The Platform is strictly intended for adults aged 18 and above, or the higher minimum age required by the operator/license jurisdiction. zv77 does not knowingly collect Personal Data from persons under the age of 18. If we discover that Personal Data has been provided by or on behalf of a minor, we will immediately suspend the associated account, delete the data and take any additional steps required by our licensing conditions.
If you are a parent or guardian and believe that a minor in your care has provided Personal Data to zv77, please contact us immediately at [email protected] so that we can investigate and take the appropriate action.
zv77 implements a range of technical and organisational measures to protect your Personal Data against unauthorised access, accidental loss, alteration or disclosure. These include:
Despite these measures, no digital platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights, zv77 will notify affected users and the relevant authorities within the timeframes required by applicable law.
You are responsible for maintaining the confidentiality of your own account credentials. Do not share your password with anyone and contact support immediately if you suspect your account has been compromised.
The Platform may, from time to time, contain references to third-party services such as payment processors or gaming software providers. These third parties operate their own privacy policies and data-processing practices, over which zv77 has no control. We are not responsible for the content, security or privacy practices of any third-party service.
Where a third-party service provider processes your data on our behalf — for example, a KYC verification provider or a payment processing gateway — such processing is governed by a data-processing agreement that restricts the provider to processing your data only for the specific purposes we have authorised.
zv77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data-processing practices, applicable law or our licensing obligations. When a material change is made, we will update the "Last Reviewed" date at the top of this page and, where practicable, notify registered users via their registered email address.
Your continued use of the Platform following the publication of an amended Policy constitutes your acceptance of the changes. We recommend reviewing this page periodically, particularly before making a deposit or before providing updated personal information.
If you have any questions, concerns or requests relating to this Privacy Policy or to the way zv77 processes your Personal Data, please contact our support team through the following channel:
For questions specifically relating to responsible gambling, deposit limits, loss limits or self-exclusion, please visit our Responsible Gambling page.
Knowing how your data is handled is the foundation of a trustworthy platform. zv77 is built to give Pakistani players — from Karachi to Lahore, Islamabad to Peshawar — a secure, transparent gaming environment they can rely on.
18+ only. Online gambling may be restricted in your jurisdiction. Please review our Responsible Gambling page and Terms & Conditions before depositing.